Refund Policy

This page explains when and how you can get your money back if you buy something on the [Company Name] website. Because our work is digital and starts almost immediately, we only give refunds in specific situations. Please read this carefully before you buy anything.

1. How Refunds Work

[Company Name] helps you improve your game rank and offers professional coaching. These services take real time and effort from our team. Because work starts very quickly after you pay, we cannot easily stop or reverse it. This means you can only get a refund if something goes wrong on our end.

2. Paid Credits vs. Free Credits

There are two types of credits you might have on your account:

Paid Credits: These are the credits you bought with your own money. If we approve a refund, it will only apply to these credits.
Free or Bonus Credits: These are given to you as a gift or promotion. You cannot ask for a refund for these, and they cannot be turned into real money.

3. When You Can Ask for a Refund

We will happily look into giving you a refund if:

You paid for credits or a service, but you never received them in your account.
Our website made a mistake and charged your card twice for the exact same order.
Someone used your credit card without your permission (fraud).
We took far too long to start your order and we did not explain why.

4. When Refunds Are Not Possible

We will not give you a refund if:

Our team has already started working on your order, or the order is fully completed.
You already had your coaching session with our professional.
You simply changed your mind after we delivered the service.
You gave us the wrong account details, which caused problems.

5. Refunds for Scheduled Coaching

When you book a coaching session, we save that specific time just for you. If you need to change the time, please tell us early. If the session already happened, you cannot get your money back.

6. Steps to Ask for Your Money Back

Send an email to our support team at [Company Email]. Please use the email address you used to create your account.
Tell us your order number and the exact date you paid.
Explain exactly what went wrong so we can help you as fast as possible.

7. How We Check and Send Refunds

Our team will read your email and check your order details. If we say yes to the refund, the money will be sent back to the same credit card or payment method you used. It might take a few days for the money to show up in your bank account.

8. Problems with Your Bank Statement

If you see a charge from us that looks wrong, please email us first. We can fix it much faster if you talk to us directly instead of complaining to your bank. If you open a bank dispute first, it will freeze your account and take much longer to solve.

9. Updates to This Page

We might change these rules in the future. If we do, we will update this page. The new rules will only apply to orders you make after the changes are published.

10. Get in Touch with Us

If you have any questions about refunds, please send an email to [Company Email] or write a letter to [Company Address].